Bundleyard handles real money and real people’s mobile numbers, so we take misuse seriously. This policy sets out what you may not do. It is part of our Terms of Service.
Payments and money
You must not:
- pay with a mobile money account, wallet or card you are not authorised to use;
- use Bundleyard to launder money, or to move money for anyone else;
- dispute or reverse a payment for an order that was delivered, or claim a refund for a bundle you received;
- try to get wallet credit, refunds, discounts or promotions you are not entitled to, including by exploiting a mistake or a bug, or by opening several accounts.
Your account and other people
- Do not use anyone else’s account, or let someone else use yours. Do not share, sell or lend accounts or one-time codes.
- Do not give false information, pretend to be another person or organisation, or suggest that we or a mobile network endorse you.
- Do not send bundles to numbers in order to harass, defraud or mislead someone.
The platform
- Do not use bots, scripts or other automated means to place orders, log in, or collect information from the site.
- Do not probe, scan or test our security, overload our systems, or try to get at parts of the service or other people’s data that you have not been given access to.
- Do not introduce malware or anything else designed to damage or disrupt the service.
- Do not copy, resell or reuse our content, prices or brand except as our Reseller Terms allow.
Lawful use
Do not use Bundleyard for anything unlawful, or to help someone else do something unlawful. Be respectful to our staff and other users. Threats and abuse are not tolerated.
What we may do
If we reasonably believe this policy has been broken, we may, without notice where needed to protect people or money:
- cancel or refuse orders, and reverse credits obtained wrongly;
- freeze a wallet while we investigate;
- suspend or close an account, including reseller status;
- report the matter to our payment partners, mobile networks and the authorities, and share the information they need;
- recover any loss you caused us.
Reporting a problem
If you see fraud or misuse, or think your account has been affected, tell us straight away using the details below, and change your password. Include as much detail as you can, such as order numbers and the numbers involved.
Contact us
Questions about this page, or a request under it? Reach Bundleyard through any of these:
- WhatsApp: our support community
- Address: Tamale, Ghana
Bundleyard